Frequently Asked Questions
This page acts as the “home” page for a small collection of answers for FAQ topics. Use the Navigation links at the right to access the various FAQs in this set. Although this set of FAQs is not linked from the Syscob web site it can be added to a customer browser “favorites” (or “bookmarks”) links or “http://www.syscob.com.au/docs/support” (followed by [Enter]) may be typed into a browser address bar to come back to this page.
In addition to the FAQ answers in this set Syscob offers assistance to our users with the following facilities accessible from a web browser:
- “Handy Guides” available under Documents in the User Menu on the secure Syscob web site. These guides provide step-by-step instructions, with screen captures, that are written to enable users to administer and maintain the application. Before the User Menu can be accessed a user must complete the Create an account process.
- “Frequently Asked Questions” [FAQs] are available via the upper set of bullet items on the public documents page.. These guides provide step-by-step instructions, with screen captures of each step, for actions that a user or their IT staff may have to perform.
- A short (5 page) Syscob in a Nutshell guide with an overview of Syscob software installation concepts.
- Online copy of the Syscob Admin Guide with coverage of the concepts, requirements and actions needed to administer and maintain the application.
- Information need to prepare a PC to deal with the security impacts on “legacy” applications (any software that will run on earlier Windows® versions) introduced by Microsoft in Windows 7 or Server 2008 versions and existing in later versions.
- For those who only need to download a specific tool or utility program there is a repository for tools downloads. These include the “Icon & Rego” utilities, the eIconFix utility, “zippers” to collect database files from either Export-It or Export-It Plus and an installer for the latest (Windows 7 aware) support tools that can be installed on systems running a version of Export-It earlier than version C-30.
Syscob strongly recommends that every site using our software have at least one user registered on our web site. Only registered users will receive notification of the availability of updates by email (for the products they nominate on their registration). And only a registered user can logon to the site to download updates. Any IT support organization supporting a Syscob software installation should also consider performing the Create an account process to register as a user and enable access to updates and documentation.
Syscob can also provide installation services or tailored on site training at customer request. Special services will be provided on the basis of a charge for the portal-to-portal time required.