Latest News Affecting Export-It Users

• 02/12/09 All AQIS EXDOC Users

New update of Export-It available (vC-30) upon request incorporating Errata 30 with "no" changes to the up/download specifications

New Export-It update containing the the latest changes available here.

• 26/08/09 All AQIS EXDOC Meat Users

New update of Export-It available (vB-29) upon request incorporating Errata 29

New Export-It update containing the the latest changes available here.

• 23/04/09 All AQIS EXDOC Users

New update of Export-It available (vA-28) upon request incorporating Errata 28 with changes to the up/download specifications

New Export-It update containing the the latest changes available here.

• 01/04/09 All AQIS EXDOC Users

New update of Export-It available (vA-28) upon request incorporating Errata 28 with changes to the up/download specifications

New Export-It update containing the the latest changes available here.

• 09/12/08 All AQIS EXDOC Users

Update to AQIS EXDOC Scheduled Outage

More info from AQIS via email...

Subject: NEW TIMES for Outage - Tuesday 9th of December 2008 

Hello,

 

New times have now been Confirmed  for tonight's outage the system will now be unavailable between 8:00pm and 10:30pm.

 

The service status website has been updated to reflect these times.

 

Kind regards,

 

Tania Baker

Systems Manager

Food Exports Branch - AQIS
Phone: 02 6272 5850

Fax: 02 6272 5614

• 09/12/08 All AQIS EXDOC Users

AQIS EXDOC Scheduled Outage

More info from AQIS via email...

Subject: EXDOC outage Tuesday 9 December 2008 - 6-10pm Canberra time

To All EXDOC Users,

 

We have been notified of some significant work taking place in tomorrow nights outage window that will affect EXDOC. We have been advised they may need to bring the system down earlier than usual to perform some upgrades but we are currently negotiating start times to try to minimise the impact on clients. We have been advised the system will be bought down at 6:00pm Canberra time and remain unavailable until 10:00pm.

 

The start time may change depending on what is negotiated but as it stands the outage will be from 6-10, I will advise of any changes to these times.

 

The EXDOC service status website has been updated to reflect the scheduled outage.

 

Regards, 

 

Faye McLarty
Program Manager
Dairy Export Program
Australian Quarantine and Inspection Service

 

• 30/06/08 All Telstra X400 Export-It Users

New update of Export-It available (vX-26a1) which replaces the closing Telstra X.400 dial-up system and allows continued use of direct dial-up via the NEW Syscob system called DUES

Please contact us directly for details.

• 16/06/08 All Export-It Users

New update of Export-It available (vY-26a) incorporating Errata 26 with changes to the up/download specifications

New Export-It update containing the the latest changes available here.

• 16/01/08 All Export-It Users

New update of Export-It available (vX-25a) incorporating Errata 25 with changes to the up/download specifications

New Export-It update containing the the latest changes available here.

• 11/10/07 All Export-It Users

New update of Export-It available (vW-24a) with several fixes and enhancements

New Export-It update containing the the latest changes available here.

• 03/07/07 All Export-It Users

New update of Export-It available (vW-24) incorporating Errata 23 & 24 with changes to the up/download specifications

New Export-It update containing the the latest changes available here.

• 09/03/07 All Export-It & Export-It Plus Users

Syscob will be closed Monday 12/03/07 due to Victorian Labour Day public holiday

Our office will re-open for normal hours of operation (8am-5pm EDT - Eastern Daylight Time) on Tuesday (13/03/07).

• 25/01/07 All Export-It Users

New update of Export-It available (vU-22b) incorporating Errata 22 up/download specifications

New Export-It update containing Errata 22 up/download specifications here.

Only required by those Export-It users who load data into or out of Export-It to an external data system e.g. accounting/ordering computer system.

• 09/01/07 All PRA Users

1-STOP PRA Email Scheduled Outage

More info from 1-Stop via email...

Dear Valued Clients,

Please be advised that 1-Stop have scheduled an outage for Tuesday evening 9th January, 2007 to perform routine maintenance.

The 1-Stop services will be unavailable for 1 1/2 hours from 22:00 to 23:30 AEDST.

Website performance has been returning to normal over the last 2 hours and
we expect to see some further increases in performance this evening.

The following websites will be affected.

www.1-stop.biz
www.vbs.1-stop.biz
www.msic.1-stop.biz

All electronic messages during this period will be queued and processed upon completion of the outage.

We apologise for any inconvenience that may be caused.

Thanks & Regards

Customer Service
1-Stop Connections Pty Ltd

• 09/01/07 All RFP Users

EXDOC RFP Scheduled Outage

Just in from AQIS via email...

Good morning,

Please note the EXDOC System will be down from 8pm until midnight EST tonight, Tuesday 9 January 2007. For any urgent airfreight, please ensure that your RFP is at COMP before 8pm EST.

Regards

Enzina Belmonte

EXDOC Systems Administrator
Australian Quarantine Inspection Service (AQIS)
GPO Box 858 Canberra ACT 2601
Ph 02 6272 5850 Fax 02 6272 3238

• 28/12/06 All Export-It Users

New update of Export-It available (vU-22a) incorporating 2007 AHECC codes

New Export-It update containing the the 2007 AHECC codes available here.

Effective 1 January 2007 the Australian Bureau of Statistics introduces a new list of AHECC codes. 826 previously existing AHECC codes have been deleted and 1036 new codes have been added.

 Export-It users of affected AHECC codes must make this change! 

• 28/11/06 All Export-It Users

New version of Export-It available (vU-22) incorporating AQIS Errata 22 and CMR Manifest fix

New Export-It update containing the the latest changes available here.

•  23/11/06 All ICS Users 

Customs Type 3 Certificate Rollover

On 8 November Australian Customs announced the early replacement of their Type 3 Digital Certificate used to access the CMR-ICS system. And on 21 November Customs sent a reminder of the need for ICS users to rollover the Customs Type 3 Digital Certificate on the night of 27–28 November.

 Export-It users of CMR-ICS must make this change! 

Syscob sent notification of the need for this change, with links to the needed files and a guide for performing the rollover in Export-It, on 10 November to all Export-It users on the update notification list. If you did not receive this notification via email then click here to request a copy. Or send an email to support@syscob.com.au or call support on (03) 9731 0762 between 8AM and 5PM on weekdays.

Secure EDI [SEDI] email communications requires that the Export-It site and the Customs CCF gateway be using the same Customs Type 3 Digital Certificate to encrypt/decrypt interchanges. Failure to perform the rollover as instructed in the Syscob guide will result in loss of communications between Customs and the site's Export-It software! Export-It users of CMR-ICS for EDNs or sub-manifests must perform this rollover in synchronization with Customs.

The rollover is a simple process. It does not involve the site's Type 3 DC (which was probably renewed and replaced in the last six weeks), but simply changing the Customs Type 3 DC — as was last done in January of 2005. The Syscob guide has step-by-step instructions, with screen captures of every step, to simplify the process. Please follow this guide for a worry-free rollover.

NOTE: Export-It sites which do not use Customs CMR-ICS for direct EDNs or other Customs documents do not need to worry about this change. For example, if EDNs are obtained via an SEW-type of RFP, or by means other than Export-It (such as via Customs Interactive or a third party), then this rollover may be ignored.

• 09/08/06 All PRA Users

1-STOP PRA Email Outage Update

Just in from 1-Stop via email...

Dear Valued Clients,

1-Stop is on track to have processing return to normal at 2130 EST.

Website performance has been returning to normal over the last short while
and we expect to see some further increases in performance this evening.

We will advise when the processing is complete and all services have
returned to normal.

PRA processing has returned to normal.

Terminals are continuing to accept paper ERAs. 1-Stop will advise when this
changes.

Thanks & Regards

Customer Service
1-Stop Connections Pty Ltd

• 09/08/06 All PRA Users

1-STOP PRA Email Outage Update

More info from 1-Stop via email...

Dear Valued Clients,

1-Stop continue to experience a processing delay for all message types,
however the cause of this problem has now been resolved and we are working
to process the backlog.

It is expected that we will return to normal processing times by
approximately 2130 EST.

Website performance has been returning to normal over the last 2 hours and
we expect to see some further increases in performance this evening.

All required personnel are focusing on these tasks.

We will advise when the processing is complete and all services have
returned to normal.

Terminals are continuing to accept paper ERAs. 1-Stop will advise when this
changes.

Thanks & Regards

Customer Service
1-Stop Connections Pty Ltd

• 09/08/06 All PRA EDI Email Users

1-STOP PRA Email Outage Update

Just in from 1-Stop via email...

Dear All,

1-Stop are currently experiencing a processing delay of the following
message types.
PRA

All required technical personnel are attending to this issue as a matter of
urgency.

All Patrick and P&O terminals Australia wide will accept paper ERAs for the
duration of the delays.

1-Stop will provide any updates as they come to hand.

We apologies for any inconvenience.

Thanks & Regards

Customer Service
1-Stop Connections Pty Ltd

• 09/08/06 All PRA EDI Email Users

1-STOP PRA Email Outage

After ringing the 1-Stop helpdesk directly we have been informed that they are unable to respond to any emailed PRA requests due to a "Massive systems failure" on their  system which affects EDI emailed PRAs and the 1-Stop website.

The helpdesk personnel went on to say that port operators have reverted to paper ERAs.

No estimated time to resolution was given.

• 13/04/06 All RFP/SEW & Email Export-It Users

New version of Export-It available (vT-20a) with amendments to RFP/SEWs for Fish, Dairy, Grain & Horticulture commodities

New Export-It update containing the the latest changes available here.

• 06/04/06 All PRA Non-EDI Web Users

1-STOP PRA Web Outage resolved

**RESOLVED** 1-Stop Connections Important Notice - Website Now Available

Good Afternoon,

The 1-Stop website is now available. There will be a very small delay in
processing all message types, this should last no longer than 30 minutes.

Thanks & Regards

Ben Condie
Customer Service Manager
1-Stop Connections Pty Ltd
Email: helpdesk@1-stop.biz

• 06/04/06 All PRA Non-EDI Web Users

1-STOP PRA Web Outage

Good Afternoon,

Please be advised that 1-Stop are currently experiencing issues with all web services. The 1-Stop website is unavailable temporarily. All required technical personnel are working to resolve the issue and further notifications will be sent as news comes to hand.

There is no estimated resolution time yet, but will be provided as soon as
possible. 

Thanks & Regards

Ben Condie
Customer Service Manager
1-Stop Connections Pty Ltd
Email: helpdesk@1-stop.biz

• 31/03/06 All Export-It Users

New version of Export-It available (vT-20) incorporating AQIS Errata 20, 1-Stop & Babel Bridge codes and CMR Manifest fix

New Export-It update containing the the latest changes available here.

• 03/03/06 All ACS CMR Users

ACS CMR New ICS Release

ACS is scheduled to promote a new version, Release (6.4.15), of their CMR software at their end for Monday 13 March on the ICS. No change to Export-It is required for this change.

• 23/09/05 All Export-It Users

New version of Export-It Plus available (v5.1o-6) incorporating electronic Forwarding Instructions and many new enhancements

• 23/09/05 All Export-It Users

New version of Export-It available (vS-18c1) incorporating electronic Forwarding Instructions and 1-Stop PRA changes

New Export-It update containing the the latest changes from AQIS and electronic Forwarding Instructions available here.

• 22/09/05 All PRA Users

1-STOP Scheduled PRA Outage

Please be advised that on Sunday, 25th of September, all 1-Stop facilities
will be unavailable 6 hours, between 1400hrs and 2000hrs Eastern Standard
Time.

The outage is to facilitate upgrades and additions for CMR Imports. During
this time, all 1-Stop messaging and web applications will be unavailable. We
recommend that any required messaging is carried out prior to the outage.
During this time, messages will queue and processing will recommence on
completion.

 

• 06/09/05 All AQIS EXDOC Users

EXDOC Outage

There is an EXDOC outage scheduled for the 6th September 2005 from 8pm to 12am Canberra Time, to perform required maintenance. EXDOC will not be available for the duration of the outage. EXDOC on call support will be available. Please make alternative arrangement for freights leaving during this time.

• 16/06/05 All Export-It Users

New version of Export-It available (vS-18a) incorporating electronic Forwarding Instructions and AQIS Errata 18

New Export-It update containing the the latest changes from AQIS (Errata 18) and electronic Forwarding Instructions available here.

• 16/06/05 All EXDOC Fish Users

EXDOC Fish Alert!

AQIS have just advised the following...

As you may already be aware the Fish Exports Program conducted a mass mail out to all Registered Establishments, on 19 May 2005, in regards to the introduction of the new Orders. At this stage AQIS is concerned to ensure that all registered establishments, this includes vessels, have food safety plans to cover their processing operations before 1 July 2005.
 
Currently there are 440 establishments who do not have required food safety plans in place,  that is they do not have an FPA, PFPA or AQA. If AQIS does not receive an application for an FPA, a process flow chart and a HACCP table from these 440 establishments by 1 July 2005,  then the establishments may be suspended from exporting. This may affect your business as you may source product from one or more of these establishments. 
 
We ask all EXDOC users, especially exporters sourcing from external establishments, to ask clients before purchasing product whether they have an FPA, PFPA or AQA system in place. If the client is unsure,  you run the risk of purchasing product which may not be eligible for export.  In such cases please refer your clients to local AQIS Fish inspector for assistance now. 
 
After 1 July 2005, if an establishment is suspended from exporting and you attempt to raise documentation on their behalf you will encounter errors on EXDOC and will be unable to raise an export permit. This may result in the unloading of containers to remove affected product or containers having to be removed from ships or aircraft prior to export which may result in cost being incurred.
 
At audit any manual documentation (EX222) authorised, which contains product sourced from a suspended establishment may result in sanctions being imposed by AQIS.  So please, it is important that this information is passed on to your clients to avoid disruptions after 1 July 2005.
 
regards
 
Paul Pavez
EXDOC Systems Administrator
for the Fish Exports Program
Australian Quarantine and Inspection Service
PH:   (02) 6272 3875
FAX: (02) 6272 3238

• 16/06/05 All ACS-CMR Users

ACS CMR Scheduled Outages

AQIS have just advised the following Customs Outages.

"Just a reminder that there will be a Customs scheduled outage starting 10pm Sunday 19 June and finishing 3am Monday 20 June.
 
Any messages sent to ICS during this time will be queued and processed once the system is back up. If client needs responses before this time they are urged to send any message before 10pm Sunday 19 June."

• 08/06/05 All ACS-CMR Users

ACS CMR Scheduled Outages

AQIS have just advised the following Customs Outages.

"advice from Customs stating that major outages have been scheduled in order to prepare for the introduction of ICS Imports. This will have an impact on our client's ability to receive any response from Customs during the outages. Customs has urged people to try and prepare their documents before the outages commence.
 
EDS will have on call support as per normal and Customs has stated that there will be officers available to process entries for any urgent freights.
 
The outages are as follows:
 
Wednesday 8 June 1 am - 4 am
Saturday 11 June 5 pm - Sunday 12 June 5 am
Sunday 19 June 10 pm - Monday 20 June 3 am"

• 03/06/05 All ACS-CMR Users

ACS CMR Slow responses via EDI, Resolved

Friday, June 03, 2005 10:24 PM

All EDI issues in relation to the below email have been resolved. Please contact 1300 558 099 for further information.

• 03/06/05 All ACS-CMR Users

ACS CMR Slow responses via EDI, Customs Interactive is available.

Friday, June 03, 2005 4:28 PM

Slow responses via EDI, Customs Interactive is available.
You may be experiencing slow response times for EDI messages in the Integrated Cargo System (ICS). Customs are currently investigating the cause. If possible clients should minimise EDI transactions until further notice. Customs interactive transactions are unaffected and are processing normally. Please use CI to process documentary status or if necessary Email or call on the following contacts - {email is the preferred method of contact}, cargosupport@customs.gov.au or Call 1300 558 099 if you require information regarding your document status.

An update will be provided when messages are processing as normal.

• 03/06/05 All ACS-CMR Users

ACS CMR Both EDI and Customs Interactive are now available

Friday, June 03, 2005 7:15 AM

Both EDI and Customs Interactive are now available but some delays may be
experienced due to the backlog. 

• 03/06/05 All ACS-CMR Users

ACS CMR Both EDI and Customs Interactive are unavailable (no duration)

Friday, June 03, 2005 6:22 AM

Both EDI and Customs Interactive are unavailable (no duration)

The Integrated Cargo System (ICS) is currently unavailable, affecting both
EDI and Customs Interactive transactions. Please call 1300 558 099 if you
require further information regarding your document status or a contingency.
An update will be provided when the ICS is available again.
The scheduled outage was expected to be from 1am until 4am but has been
extended until approx 0630 est.

• 03/06/05 All PRA Users

1-STOP Scheduled PRA Delays

Please be advised that P&O Ports will be performing scheduled
maintenance on their electronic messaging systems as below. All PRA
messages will be queued during this outage and processed on completion.
We recommend that any PRAs required are completed prior to these times.
Sunday 05th June - 0600-0900hrs EST

Thanks & Regards
Ben Condie
1-Stop Connections Pty Ltd
Helpdesk: 1300 881 055

• 27/05/05 All PRA Users

1-STOP Scheduled PRA Delays

Please be advised that P&O Ports will be performing scheduled
maintenance on their electronic messaging systems as below. All PRA
messages will be queued during this outage and processed on completion.
We recommend that any PRAs required are completed prior to these times.
Sunday 29th May - 1555-1700hrs EST

Thanks & Regards
Ben Condie
1-Stop Connections Pty Ltd
Helpdesk: 1300 881 055

• 20/05/05 All PRA Users

1-STOP Scheduled PRA Delays

Please be advised that P&O Ports will be performing scheduled
maintenance on their electronic messaging systems as below. All PRA
messages will be queued during this outage and processed on completion.
We recommend that any PRAs required are completed prior to these times.
Saturday 21st May - 1300-1400 AEST (one hour)
Sunday 22nd May - 2000-2100 AEST (one hour)

Thanks & Regards
Ben Condie
1-Stop Connections Pty Ltd
Helpdesk: 1300 881 055

• 16/05/05 All PRA Users

1-STOP PRA Problems Resolved

Monday, May 16, 2005 1:38 PM

Please be advised that all processing has returned to normal, and
responses should be received as normal. If you are still waiting on any
responses please contact the 1-Stop helpdesk on 1300 881 055 or
helpdesk@1-stop.biz and we will endeavor to assist where possible.
 
Thanks & Regards
Ben Condie
1-Stop Connections Pty Ltd
Helpdesk: 1300 881 055

• 16/05/05 All PRA Users

1-STOP PRA Processing Problems

Monday, May 16, 2005 11:08 AM

Please be advised that 1-Stop are currently experiencing some system
issues with regard to PRA processing and our web pages. There are some
delays with receiving response messages, and processing PRA messages.
 
1-Stop are investigating these issues as a priority and we will provide
an update as soon as possible. If you require any URGENT statuses please
contact the helpdesk on 1300 881 055 and we will try to assist where
possible.
 
An update will follow as soon as possible.
 
Thanks & Regards
Ben Condie
1-Stop Connections Pty Ltd
Helpdesk: 1300 881 055

• 11/05/05 All PRA Users

1-STOP Scheduled PRA Outage

Please be advised that 1-Stop have planned an outage on Sunday 15th May 2005 between 12 noon and 6pm AEST. 1-Stop require this outage to facilitate the cut over to our new production site, as alluded to in an earlier message from our CEO, Peter Kosmina. Due to the size of this project, the length of the delay is unavoidable. We appreciate your patience during this time.
 
The outage will affect all services provided by 1-Stop. We recommend that all messaging required during this time is arranged prior to this time.

• 11/05/05 All EXDOC Horticulture Users

EXDOC Horticulture Alert!

Phyto Alert 2005/12: Apple exports to Taiwan under Codling Moth Monitoring Program has been posted to the Phyto database. Click Here for Link.

• 11/05/05 All CMR Users

CMR-ICS User Representative Resigns

Mr. Grant Allison-Young (ICS User Representative) has announced his resignation effective 15/6/5.

• 11/05/05 All PRA Users

1-STOP PRA Outage

Please be advised that the P&O Ports terminals are scheduled for an outage Wednesday, 11th May 2005 1100hrs - 1115hrs.

Reason: Regular Maintenance
Impact: All messages will be queued and processed after the outage is complete.

This outage affects all PRA and CMR messages. Any queued messages will be processed on completion. NOTE: This outage only affects terminals Fisherman Island, Fremantle, West Swanson, Port Botany, Darling Harbour messages. All other terminal systems are operational.

• 06/05/05 All CMR Users

CMR-ICS Proposed Industry Test Outage - 9/5/2005

The Australian Customs Service would like to provide advance notice that the
Industry Test Environment in the ICS will be unavailable on Monday May 9th,
2005 from 1700 - 2100.

Customs will be introducing a package of performance tuning changes to the
Industry Test Environment at this time. There are no program code changes
involved and the functionality of the system will not be impacted.

The timing of the deployment of these changes will take place so that it
causes minimal impact to our clients. We apologise for any inconvenience
caused by the unavailability of the Industry Test Environment during this
time.

Should you have any questions about this scheduled outage, please contact
User Support, Cargo Systems on icsbus@customs.gov.au or by calling 1800 022
267.

• 19/04/05 All Export-It Users

ACS EDN Prescribed Goods Indicator & AQIS Errata 17 Export-It Update available

New Export-It update containing the the latest changes from AQIS (Errata 17) and ACS (Prescribed Goods Indicator) available here.

• 15/04/05 All PRA Users

1-STOP PRA Outage Resolved

The 1-Stop system outage has been resolved overnight, and the 1-Stop web facility has been made available. Messages received during the outage have been processed successfully.

• 13/04/05 All PRA Users

1-STOP PRA Outage

1-STOP are experiencing a systems outage affecting all services.
 
1-Stop are still working to rectify the problem. Unfortunately, this process is taking longer than first estimated and advised. 
 
All terminals will accept paper ERAs until the issue has been resolved

• 07/043/05 All AQIS EXDOC Users

EXDOC Communications Outage

Unfortunately all communications to EXDOC are currently unavailable. The situation is being worked on but it is not expected to be back up and running until much later today.
 
If clients have urgent airfreights or consignments leaving today they may need to raise manual documents. Please contact AQIS for a contingency.

• 08/03/05 All PRA Users

New 1-STOP PRA Commodity Codes

1-STOP have issued new PRA Commodity Codes which will be made available to all Export-It users late Friday 11/3/5 as they are not to be used until 6 AM Monday 14/3/5 at the earliest. 

Please Click here for more information.

• 11/02/05 All PRA Users

1-STOP PRA Outage

1-STOP have issued the following at Friday, 11 February 2005 6:50 PM....

Good Evening,

 Please be advised that due to an unexpected systems issue at 1-Stop, all Patrick and P&O terminals will accept paper ERA’s for the remainder of the twighlight shift where necessary, for all container with valid timeslots today February 11.

 We apologise for any inconvenience caused. Due to the large volume of calls to the helpdesk, if you require urgent assistance please leave your name, number (including area code) and a brief description of the problem and your call will be returned as quickly as possible.

A further notice will be sent when the issues have been resolved.

Thanks & Regards

Ben Condie

1-Stop Connections 

Helpdesk: helpdesk@1-stop.biz / 1300 881 055

• 6/1/05 All Export-It Users

Formal ACS ICS Outage - 9 January 2005

All,

Customs will be promoting the latest version of the ICS into Production on Sunday, 9 January 2005.  This promotion will take approximately 8 hours and is scheduled to commence at 11pm Eastern Summer Time Saturday 8 January and conclude at 7am 9 January 2005.

The outage will affect a number of flights departing Australia for which the issuing of contingency releases may be required.

This outage will be handled under formal Business Continuity processes (BCP), which require that Export Declarations, Export Sub-Manifests and Departure Reports for vessels and aircraft be lodged with Customs in exchange for Contingency Customs Authority Numbers (C-CANs).  A copy of this plan, and the forms required for lodging Export Declarations, Sub-Manifests and Departure Reports, is available on the Customs CMR Website www.customs.gov.au/site/page.cfm?u=4955 or by following the links to CMR,
Exports, Contingency Arrangements. 

The following arrangements will apply:

* Customs will not be staffing regional office counters
* Urgent lodgements may be made by facsimile to Cargo Systems Support on 02 6122 5534
* All support requests during this period should be made to 1800 022 267

Customs advises that you consider lodging Export Declarations and Export Sub-Manifests prior to this outage, where possible, however staff will be on-site in Central Office to process any urgent Declarations or Sub-Manifests that are lodged within this period.

Upon resumption of normal system operations, which is expected to occur no later than 7am Sunday, 9 January 2005, all lodgements for which a C-CAN was issued must be reported electronically in accordance with the Business Continuity Plan. 

Any questions on this matter should be directed to Cargo Systems Support on
1800 022 267 (select option 2 when prompted).


Dane Cupit
Director, Cargo Systems Support
Cargo Systems
PH: +61 2 6229 3598
MB: 0413 025 315

• 24/12/04 All Export-It & Export-It Plus Users

Syscob Closed during Christmas 2004 Public Holidays

All the staff at Syscob would like to thank all our clients for their support during 2004 and we wish you all a Merry Christmas and a Happy New Year. 

We look forward to your safe return and continued support in 2005.

Syscob's offices will be closed during the announced public holidays over the Christmas period.

Monday, 27/12/2004

Tuesday, 28/12/2004

Monday, 1/1/2005

• 26/11/04 All EXDOC Users

EXDOC Outage

AQIS have issued the following....

Good afternoon all

Apologies for the late email

The AQIS service provider will be undergoing an upgrade on Sunday 28 November
The outage is to commence at 12pm (eastern daylight savings time) and is anticipated to only go for an hour, however if errors are encountered during this period IT expects all to be finalised within 3 hours

The EXDOC helpdesk on call officer will be testing communication after the outage to ensure that it is running smoothly. If you encounter message problems please be patient and call only in an emergency situation

thankyou

• 28/10/04 All PRA Users

1-STOP PRA Delays

1-STOP have issued the following....

 

Please note due to a high volume of PRA's being received this afternoon, delays of 60-80 minutes for PRA responses is being experienced.

 

There are no system issues reported therefore an outage will not be declared.

 

1-Stop helpdesk is experiencing a high volume of calls and unable to answer all calls.  If you are unable to get through to our voice messaging service which also mentions the delays. Suggest you email the helpdesk with your container number and the nature of your enquiry and we will endeavour to reply as soon as possible.

 

Regards,

Helpdesk

1-STOP Connections Pty Ltd

Tel: 1300-881-055

Fax: (03) 9326 3888

E-mail: helpdesk@1-stop.biz 

Website: www.1-stop.biz

• 22/10/04 All PRA Users

1-STOP PRA Outage

1-STOP have issued the following....

///UPDATE/// 22nd October, 2004 4.10pm

Due to extensive delays with the processing of PRA messages, P&O Ports Fisherman Island and West Swanson are reverting to paper ERA (manual contingency) for the remainder of the twilight shift (for all valid time slot holders).

The 1-Stop helpdesk is experiencing a high volume of phone calls, we apologise for delays in responding to all queries. Our voice messaging and website news have been updated with this information.

Appreciate your patience & understanding.

Regards,

Helpdesk

1-STOP Connections Pty Ltd

Tel: 1300-881-055

Fax: (03) 9326 3888

E-mail: helpdesk@1-stop.biz 

Website: www.1-stop.biz

• 20/10/04 All PRA Users

1-STOP PRA Outage

1-STOP have issued the following....

 

Dear 1-Stop Customer,

 

Please be advised P&O Ports EDI Services (Aust-wide) is scheduled for an outage on Sunday 24th October 2004.

 

Duration: 11:00 - 13:00 AEST

 

Reason: Regular Maintenance

 

Impact:  All messages will be queued for processing after the outage is complete.

 

Recommendation: Please arrange for EDI bay plans, PRA and other messages to be sent/received before the outage if required.  Notify relevant colleagues in your company/area of the outage.

 

Regards,

Helpdesk

1-STOP Connections Pty Ltd

Tel: 1300-881-055

Fax: (03) 9326 3888

E-mail: helpdesk@1-stop.biz 

Website: www.1-stop.biz

• 18/10/04 All EXDOC Users

EXDOC Outage

AQIS have issued the following....

 

Good Morning

There will be an EXDOC Outage on Tuesday 19 October 2004 between 8:00pm and 12midnight (Eastern Standard Time). EXDOC will not be available during this time and clients' messages will not be processed until the EXDOC is running again.

Can you please advise all affected parties - as  alternative arrangements will need to be made to obtain export documentation during this time.

• 14/10/04 All PRA Users

1-STOP PRA Delays

1-STOP have issued the following....

 

Dear 1-Stop Customer,

 

1-Stop helpdesk have been monitoring PRA responses from Patrick terminals this afternoon and intermittent delays have been noted.

Patrick IT along with 1-Stop IT have been alerted and are looking into the cause of the delays.

At this point an outage has not been declared, however we will notify you with any new information that comes to hand.

Should you have an urgent issue please contact the 1-Stop Helpdesk on 1300-881-055 or e-mail helpdesk@1-stop.biz.

Please note the 1-Stop helpdesk is experiencing a high volume of calls therefore if your call is not answered by one of our representatives please leave a brief message and we will return you call as soon as is possible.

Thanking you for your co-operation and understanding.

 

Regards,

Helpdesk

1-STOP Connections Pty Ltd

Tel: 1300-881-055

Fax: (03) 9326 3888

E-mail: helpdesk@1-stop.biz 

Website: www.1-stop.biz

• 01/10/04 All Customs EDN and EXDOC SEW Users

Customs Outage

AQIS have issued the following....

To EXDOC Users
AQIS has received advice from Customs that the Integrated Cargo System (ICS) will be offline for scheduled maintenance and upgrades between 23:00 hrs 01 October 2004 until 09:00 hrs 02 October 2004 (eastern standard time).
Exporters will be unable to seek EDNs during this period.
Any questions should be directed to the CMR help desk on 1800 022 267 or via e-mail at icsbus@customs.gov.au

• 01/10/04 All PRA Users

1-STOP PRA Outage

1-STOP have issued the following....

 

Dear 1-Stop Customer,

All 1-Stop services will be unavailable at the below time in order for
hardware upgrades to be implemented in preparation for CMR.

DATE: Sunday 3rd October
TIME: 7am - 12pm
DURATION: 5 hours

1-Stop advise customers lodging PRA's or US Load Lists to have them
lodged an accepted without error prior to the outage. All other messages
received will be queued and processed when system returns to normal
operation.

 

Regards,

Helpdesk

1-STOP Connections Pty Ltd

Tel: 1300-881-055

Fax: (03) 9326 3888

E-mail: helpdesk@1-stop.biz 

Website: www.1-stop.biz

• 30/09/04 All PRA Users

1-STOP PRA Delays

1-STOP have issued the following....

 

Dear 1-Stop Customer,

 

Our monitoring this afternoon indicates delays of 60-80 minutes in receiving ACCEPTED or REJECTED responses to PRA's from all terminals.

 

No technical issues are evident at any site, large volumes of PRA's this afternoon likely contributing to delays.

 

Please await responses and ensure you have an ACCEPTED status before arriving at terminal gates.

 

This is an advice of a delay only, you do not need to contact the helpdesk in relation to above or to confirm the above, this will free up our telephone lines for customers with urgent issues or require urgent assistance with rejected PRA's, your co-operation and understanding appreciated.

 

Regards,

Helpdesk

1-STOP Connections Pty Ltd

Tel: 1300-881-055

Fax: (03) 9326 3888

E-mail: helpdesk@1-stop.biz 

Website: www.1-stop.biz

• 13/09/04 All Export-It PRA Users

1-STOP PRA Issues for the week ending 10th Sept 04

1-STOP have informed Syscob Pty Ltd of a list of Issues with PRA's up until the 10/9/04.

Please Click here to go to view/download the 1-STOP Notice in PDF format.

• 10/09/04 All Export-It PRA Users

1-STOP PRA Business Continuity Plans

1-STOP have issued the following....

 

Dear 1-Stop Customer,

 

Please find attached procedure/s in the event of an 'official' outage declared by PO Ports Ltd, Patrick Corporation or 1-Stop Connections.

 

Please be aware Customers must have their own contingency plans to cover outages in your own internal systems, including Internet Service Provider (ISP) down time.

 

Regards,

Helpdesk

1-STOP Connections Pty Ltd

Please Click here to go to view/download the 1-STOP Notice in PDF format.

• 06/09/04 All 1-STOP PRA Users (not CSX)

1-STOP and Voyage number ERROR messages

1-STOP have informed Syscob Pty Ltd that...

There have been quite a few PRA rejections to do with incorrect voyage numbers. This is how they are checked within the Terminal systems...

Both P&O and Patrick Stevedores business rules are the same.

If it is an exact match for the Lloyds number they accept it.

If no match then strip leading zeros and trailing alpha characters and try to match again. (i.e. try to match just the numeric part other than the zeros)

If no match then reject.

If the voyage number has a preceding letter eg V0416 it will get a rejection unless it is an exact match.

Also watch for voyage numbers that start with the letter O (for Out) eg OA418, if these are sent with the number zero (as in 0A418) it will get rejected as it is not an exact match, and even when the leading zero is stripped off it becomes A418 and is still not a match. 

================================================

Patrick Stevedore current issue a Warning messages with the ACCEPTED response if there is no exact match eg...

    WARNING VOYAGE  0411  LLOYDS  9215191  INVALID  ASSUME  411

 

Patricks are considering dropping this warning message or at least changing the wording.

• 03/09/04 All 1-STOP PRA Users (not CSX)

1-STOP PRA's Unavailable on the Sunday 12-Sept-04

1-Stop have asked us to pass on the following information....

Dear 1-Stop Customer,

An outage has been scheduled as follows:-

DATE: Sunday 12th SEPTEMBER

 TIME: 9am - 5pm
DURATION: 8 hours

Reason:
1-Stop will be implementing upgrades in preparation for the Customs CMR (Cargo Management Re-Engineering) rollout. 

1-Stop Services Affected:
PRA submissions via the 1-Stop website (access will be denied).
PRA submissions via EDIFACT/CSV, US Load Lists and all other EDI messages (will queue and process when services resume).

Recommendation:
PRA or US Load List submissions should be lodged and finalised on Friday 10th or Saturday  11th September to avoid any issues. 

If you have any queries or concerns please contact the 1-Stop helpdesk.

Regards,

Helpdesk

1-STOP Connections Pty Ltd

Tel: 1300-881-055

Fax: (03) 9326 3888

E-mail: helpdesk@1-stop.biz 

• 10/08/04 All EXDOC Users

EXDOC Unavailable on the Following Dates and times

AQIS have announced that due to computer room maintenance AQIS systems including EXDOC will be unavailable on Tuesday 24 August 2004 between 20:00 and 02:00 (Eastern Standard Time). 

A reminder again that an earlier EXDOC outage will still take place on Tuesday 10 August 2004 from 20:00 to 22:00 (Eastern Standard Time). 

This will affect all users of EXDOC and messages will not be processed during this time.

• 28/07/04 All PRA (Pre-Recieval) Users

PRA Implementation date Postponed until 01-Sept-04

Shipping Australia advises that the scheduled implementation date for electronic PRA’s has been put back by 1 (one) month from Monday 2^nd August to Wednesday 1^st September 2004. This will be the final date where paper ERA’s will no longer be received by Container Terminals.

Beyond 1 November 2004 paper ERA’s will no longer be accepted at the following Terminals:- Sydney – Port Botany, Brisbane - Fisherman’s Island, Melbourne - East and West Swanson dock, Port Adelaide and Fremantle - North Key terminals. Empties will still be received by paper ERA’s until further notice.

• 05/07/04 All EXIT or EXDOC SEW Users

EXIT unavailable on 9 & 10 th July 04

We have just been advised that there will be a Customs Outage of EXIT on Friday 9 July 2004 at 11pm until Saturday 10 July 2004 at 6am (eastern standard time). Please be advised that you will not be able to apply for ECNs during this time whether they are communicating via EXDOC SEW's or communicating directly with EXIT. Due to the time of the outage we suggest the following
* obtain an ECN prior to 11 pm Friday 9 July 2004
* obtain an ECN immieditely after 6 am Saturday 10 July 2004
* or go manual, but this will be difficult due to the time.

EXDOC out of hours support will be available but will be unable to assist with the above matter as it is a Customs outage. If you still have difficulties after the outage visit www.customs.gov.au for any updates on the outage or call them direct on the number provided on the website. If you continue to experience difficulties after the outage period contact the out of hours support.

Being prepared prior to the outage will ensure you experience the least amount of difficulties during this time.

• 25/06/04 All Export-It Users

New version of Export-It available v4.1P-14

This version contains new fields for all commodities as dictated by AQIS in errata 14.

Please Click here to go to the download area.

• 16/06/04 All EXDOC SEW Users

EXDOC SEW available again

AQIS confirm that the communication link between AQIS and Customs has been reconnected and for the last couple of hours They have been successfully receiving messages from Customs.

I have just been advised that there will be a Customs Outage of EXIT on Friday 9 July 2004 at 11pm until Saturday 10 July 2004 at 6am (eastern standard time). Please advise all affected parties within your organisation that they will not be able to apply for ECNs during this time whether they are communicating via EXDOC and SEW or communicating directly with EXIT. Due to the time of the outage we suggest the following
* obtain an ECN prior to 11 pm Friday 9 July 2004
* obtain an ECN immieditely after 6 am Saturday 10 July 2004
* or go manual, but this will be difficult due to the time.

EXDOC out of hours support will be available but will be unable to assist with the above matter as it is a Customs outage. If you still have difficulties after the outage visit www.customs.gov.au for any updates on the outage or call them direct on the number provided on the website. If you continue to experience difficulties after the outage period contact the out of hours support.

Being prepared prior to the outage will ensure you experience the least amount of difficulties during this time.

AQIS apologies for the inconvenience this has caused and advise clients still awaiting an RFP to contact the exdoc.helpdesk@aqis.gov.au.

• 15/06/04 All EXDOC SEW Users

EXDOC SEW unavailable until further notice

AQIS advise that EXDOC's link to ACS for Single Electronic Window (SEW) is down and it seems to be the same problem that has been occuring since last Friday 11 June 2004.

It would be best for all EXDOC requests to Customs be made direct to ACS instead of via EXDOC.

This problem is being looked at by the EXDOC team and advice will be posted here when SEW is up and running smoothly again

• 11/06/04 All EXDOC FISH Users

EXDOC unavailable Sat 26 June 2004 for 12 hours and changes to Fish export rules

AQIS will be putting a new version of EXDOC which includes errata 14 into their Production system which also includes the migration of EXDOC onto the new SQL Server platform and therefore will take several hours to complete. The Production Promote with take place on  Saturday 26 June 2004  from  12noon (Eastern Standard Time) until 12midnight (EST). During this time EXDOC will be unavailable and clients will need to have alternative arrangements in place to complete their export documentation.

Other changes for Fish Clients will be :

- RFPs cannot be lodged after departure date
- RFPs cannot be amended or completed after departure date
- EXDOC functionality has been enhanced to allow for electronic billing of verification charges.

The third change has been included, to recover costs for the amount of time spent by Fish inspectors authorising RFPs on behalf of clients eg a client has no active EDI User or AQA ID. We expect this to affect a small minority of clients.

• 18/05/04 All Export-It Users

PRA's -- P&O Ports and Patrick Announce 2-month cut-over from 1/6/4, before paper ERA's phased out

Please Click here to find out more.

• 17/05/04 All EXDOC Users

AQIS EXDOC email available again 17/5/4

• 17/05/04 All EXDOC Users

AQIS EXDOC email unavailable 17/5/4

Currently AQIS is not receiving external emails.  IPEX is currently investigating the reasons for this and no timeframe has been provided for resolution of this issue.  

Please fax through requests for EXDOC until you are advised otherwise. 

• 14/05/04 All EXIT Users

ACS Announce possible Cut-Over date for CMR Exports as Early October 2004

Please Click here to find out more.

• 16/04/04 All Export-It Users

Telstra X400 unavailable Sunday 18/4/4

We have just been advised by AQIS that Telstra will be conducting an X400 Outage on Sunday 18 April 2004 from 08:00 to 14:00 Eastern Standard Time.

 At this stage it should not affect communication via SEW with Customs, but it will mean clients using X400 to communicate with EXDOC will be unable to do so. Please let all affected parties know as soon as possible. 

• 24/02/04 All Export-It Users

New version of Export-It available v4.1o-13

This version contains new fields for all commodities as dictated by AQIS in errata 13 as well as the latest AHECC and Dairy Category codes.

Please Click here to go to the download area.

• 20/01/04 All Export-It Users

EXDOC unavailable Tonight for 2 hours

We have just been advised by AQIS that there will an EXDOC outage tonight from 8pm (Eastern Summer Time) for 2hours.

• 10/12/03 All Export-It ACS Users

CMR ICS start date of 1 March 04 delayed

Please Click here to find out more.

• 10/12/03 All Export-It Users

Telstra X400 system unavailable

We have just been advised by AQIS that Telstra will be having an X400 outage on Sunday 14 December 2003 for 13 hours.

Date Sunday 14th December 2003
Outage to commence: 08:00 ( Eastern Standard Time)
Outage to Complete: 21:00 ( Eastern Standard Time)
Duration: 13 hours

Please ensure that alternative arrangements for obtaining ECNs & RFPs during this period can be made by contacting the relevant ACS or AQIS Help desks.

Email to AQIS EXDOC should not be affected!

• 28/11/03 All Export-It Users

New version of Export-It available v4.1N-12

This version contains new fields for all commodities as dictated by AQIS in errata 12.

Please Click here to go to the download area.

• 07/10/03 All Export-It Users

New version of Export-It available v4.1M-11d

All the latest Certificate Formats and Endorsements have been added from AQIS. Also added are several small enhancements to the operation of Export-It to fix the number of SEW RFP's stored on your PC and RFP FOB values being changed at COMP status.

Please Click here to go to the download area.

• 23/09/03 All Export-It Users

Customs EXIT system unavailable

We have been advised that Customs EXIT system will not be available on  Friday 26 September 2003 between  23.30 and 03.30am  on Saturday 27 September 2003.

Please ensure that alternative arrangements for obtaining ECNs during this period can be made.

• 05/09/03 All ACS Users

EXDOC Fish Email Bulletin 3/No.5 available from AQIS

If you have not received your emailed copy of this bulletin, then please contact paul.pavez@aqis.gov.au

• 22/08/03 All Export-It Users

New version of Export-It v4.1-M11b available for download

Syscob Pty Ltd is proud to announce the availability of the new version of Export-It v4.1-M11b which includes;

• all the latest AQIS EXDOC codes,

• Colour Coded fields for quicker and easier data entry,

• all of EXDOC errata 11 changes including for Fish users 'Storage Establishments' and 'Origin/Catching Zones'.

To download this update please click here.

• 15/08/03 All ACS Users

CMR Implementation Dates Change

Customs have changed the implemention dates for CMR as outlined below.

The introduction of the exports release of Customs new Integrated Cargo System (ICS) was scheduled for 1 December 2003. To ensure the first significant release of the system is as robust as possible and to minimise disruption to the trading community, the date of introduction has been postponed to 1 March 2004.

 As you are aware, Customs CMR project will be implemented in a series of phases. These phases cater for the gradual introduction of legislative amendments and the ICS. As a part of the CMR project Customs is closely examining how best to assist industry prepare for and implement the ICS and associated legislative changes. 

 Over the past months representations have been received from industry on the timing of the exports release of the ICS, particularly in connection with the busy trading period in Australia and the Pacific region over December and January. Delays have also been experienced by Customs in the development of its complex new IT software.  Acknowledging these competing demands, Customs has agreed that it is appropriate for the full introduction of the ICS export release to be moved.

 The system will still be available to developers for export testing purposes for 6 months commencing from 18 August 2003.

 Earlier consultation with industry showed that a two-week transition period prior to cutover would be appropriate.  Consequently the new system will now be available for reporting from Monday 16 February, with full cutover from the existing system (EXIT) to the new system required from Monday 1 March 2004.

 In line with this adjustment, timing of later phases of the ICS and associated legislative changes is also to shift slightly.  This includes the timing for the introduction of the import component of the ICS. Partial testing of imports functionality will commence by 1 December 2003.  Full final cutover to the new system is to be deferred one month to maximise the remaining time for industry to prepare prior to the statutory deadline of 21 July 2004.

The dates for the phased implementation of the CMR project are as below.  The precise dates for the imports cutover will be finalised after further consultation with industry.

Schedule for the implementation of CMR
CMR Phase	Date
Export registration commencement	18 August 2003
Export test period commencement	18 August 2003
Import cargo reporting test period commencement	1 December 2003
Export transition period commencement	16 February 2004
Cutover from EXIT to the ICS	1 March 2004
Availability of ICS for special reporters (HVLV document reporters)	1 March 2004
Import declaration test period commencement	April 2004
Import registration commencement	April 2004
Cutover from Import systems to ICS	July 2004

 Exact dates will be reported on Customs website www.customs.gov.au (follow the links to Cargo Management Re-engineering).

• 22/07/03 All ACS Users

Customs have given notification of a scheduled outage of
their Operating system to complete an up-grade. 

This will occur at 23:30 on
25 July 2003 until 06:00 on 26 July 2003.

• 01/07/03 All ACS Users

Export-It and CMR